Even more distressing, it was lower than the previous year's rating. Optimum scored 59 out of 100, five points below the industry average. Unfortunately for Optimum, the ACSI survey had much harsher news. Verizon landed at the top of this benchmark survey for the seventh straight year. Verizon Fios landed at the top of the chart with 72 out of 100. Let's start with the 2022 American Customer Satisfaction Index for ISPs. There's no other way to put this - Optimum has a long way to go to match the customer satisfaction track record of Verizon Fios. Verizon Fios definitely has the upper hand when it comes to customer satisfaction.
Lastly, Fios customers also get a price-lock guarantee of two to four years, depending on which plan you choose.
OPTIMUM PACKAGES ORDER SERVICE FOR FREE
All new Fios 1 Gig customers will also receive Disney Plus for free for six months as well as 2TB of Verizon cloud storage. Third, customers who sign up for select 5G mobile plans will get $25 off their monthly bill.Īs for perks, all new Verizon Fios customers will get a free Walmart Plus subscription (three to 12 months, depending on the Fios plan). Second, Verizon also boasts a 30-day, money-back guarantee offer. But with Verizon, you'll get a bill credit of up to $500 if you switch from your current provider and are charged a termination fee for breaking the contract. First, like Optimum, it extends an early termination fee offer. Verizon Fios has some similar deals and offers to sway you its way. If you go to Optimum with a bill from a competing provider - let's say you recently moved to an Optimum-serviceable address and you're coming from another region where you had a contract with your ISP - it will give you credit to cover the early termination fee you incurred, up to a maximum amount of $100. Optimum also offers a 30-day money-back guarantee and a contract buyout as well. In addition, new subscribers to the 500 or 2 Gig plan will also receive a Visa prepaid card (either $100 or $500, depending on the plan). On the Optimum front, all new internet customers will receive $10-$15 off their monthly bill if they add eligible unlimited Optimum Mobile plans to their service. Perhaps because they compete in the country's largest metro market, Optimum and Verizon aren't shy about courting customers. Verizon Fios: Perks and promotional deals That's all moot in 2023 since both have kicked the fee to the curb. Optimum was a bit cheaper, with its monthly equipment fee ringing in at $10 monthly. Previously, Verizon Fios charged customers an additional $15 a month to rent their router. Lastly, you won't have to account for an additional monthly equipment fee with either provider.
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